Business Automation
Operations Control Center for Logistics Firm
Four disconnected systems became one live control center. Automated exception alerts, daily client reporting, and invoice generation removed an entire layer of manual coordination work.
99.4%
Reporting Accuracy
26hrs/week
Time Saved
-45%
Operating Errors
The challenge
- Dispatch, tracking, billing, and client reporting lived in four systems that never spoke to each other.
- Coordinators rebuilt the same daily report by hand every morning.
- Invoicing errors were common because data was re-keyed between tools.
What we built
Consolidated the data layer
All four systems now sync into one operational database that acts as the single source of truth.
Built a live control center
Dispatchers see current job status, delays, and driver coverage on one screen.
Automated exception alerts
Late pickups and failed deliveries trigger SMS and Slack alerts with the job details attached.
Automated reporting and invoicing
Daily client reports and invoices generate from the same verified data, without re-keying.
The results
- On-time delivery reporting accuracy reached 99.4%.
- 26 hours of weekly coordination work was eliminated.
- Operating errors dropped 45%.
99.4% on-time delivery reporting accuracy
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